Refund policy

Return and Refund Policy


At Samridhini, we strive to provide the best quality products and a seamless shopping experience. Please read our return and refund policy carefully to understand the conditions under which returns, replacements, and refunds are processed.

Eligibility for Returns

We accept returns only under the following conditions:  
  • Damaged Products: If the product is damaged upon delivery, you may request a return.  
  • Evidence Requirement: A 360-degree video recording of the product must be provided while unboxing the package. This video serves as proof of the product’s condition at the time of delivery.

Non-Eligible Cases for Returns

  • Size Issues: We do not accept returns for size-related issues. Please refer to the size guide provided on the product page before placing your order.  
  • Change of Mind: Returns will not be accepted for reasons such as dissatisfaction with the product design or color variation caused by screen display differences.

Replacement and Refund Process 

  • Verification: Once the product is returned and received by our team, it will undergo a thorough inspection to verify the damage.  
  • Refunds: If the product is confirmed to be damaged, we will process a full refund to your original payment method within 7-10 business days.  
  • Replacements: If the product is confirmed to be damaged, we will arrange for an identical replacement to be delivered to the same address within 7–10 business days. In the event that the item is unavailable or out of stock, we will issue a full refund.

Return Process

  1. Request a Return: Contact our customer support team within 48 hours of receiving the product to initiate a return request.  
  2. Provide Evidence: Share the 360-degree video recording of the unboxing along with details of the damage.  
  3. Pickup: Our delivery partner will arrange for a pickup of the damaged product. Please ensure the product is securely packed with all tags and the invoice included to facilitate a smooth return process.

Important Notes  

  • Returns will only be accepted if the product matches the condition shown in the video recording.  
  • Refunds will only be initiated after the product is received, inspected, and the damage is verified by our team.  
  • Samridhini reserves the right to decline returns if the video evidence or returned product does not meet the above conditions.  

We value your trust and are committed to resolving any issues promptly and fairly. For further assistance, please contact our customer support team at [samridhiniclothing@gmail.com]